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Employee turnover can be a significant challenge for businesses, leading to increased costs, loss of productivity, and disruptions in operations. Outsourcing to specialized providers like Tri Source International (TSI) offers a strategic solution by alleviating workload pressures and creating a more conducive work environment, ultimately reducing employee turnover. This article explores how partnering with TSI can contribute to a more satisfied and engaged workforce, leading to decreased turnover rates. Employee turnover refers to the rate at which employees leave an organization and need to be replaced. High turnover can result from various factors, including excessive workload, burnout, lack of job satisfaction, limited growth opportunities, and inadequate support. One of the primary contributors to employee turnover is workload pressure. When employees are overwhelmed with tasks, deadlines, and responsibilities, it can lead to stress, fatigue, and dissatisfaction. Outsourcing non-core functions to TSI alleviates workload pressures on internal teams, allowing employees to focus on strategic initiatives and core responsibilities. Benefits of Alleviating Workload Pressures Reduced Stress and Burnout: By outsourcing tasks to TSI, employees experience reduced stress levels and a lower risk of burnout. They can manage their workload more effectively, leading to improved well-being and job satisfaction. Improved Work-Life Balance: Alleviating workload pressures enables employees to achieve a better work-life balance. They have more time for personal activities, family responsibilities, and self-care, leading to higher morale and job retention. Increased Productivity: With reduced workload pressures, employees can dedicate more time and energy to their core responsibilities. This leads to increased productivity, higher quality outputs, and better performance outcomes. Enhanced Job Satisfaction: Employees who are not overwhelmed with excessive workloads are more likely to feel satisfied with their jobs. They can focus on tasks that align with their skills and interests, leading to greater job satisfaction and engagement. How TSI Contributes to Reduced Turnover Efficient Task Management: TSI efficiently handles non-core tasks, allowing internal teams to prioritize strategic projects and critical functions. This efficient task management reduces workload pressures on employees. Specialized Expertise: TSI provides access to specialized expertise in various areas, ensuring that tasks are completed with precision and efficiency. Employees can rely on TSI’s expertise, reducing the need for extensive supervision and oversight. Scalable Solutions: TSI offers scalable solutions that adapt to changing business needs and fluctuations in workload. Whether scaling up or down, TSI ensures that resources are allocated effectively, minimizing employee stress due to workload variations. Improved Communication: Collaboration with TSI fosters clear communication channels and streamlined workflows. This enhances coordination between internal teams and external partners, reducing misunderstandings and workload-related conflicts. Partnering with Tri Source International (TSI) to alleviate workload pressures is a strategic approach to reducing employee turnover. By outsourcing non-core tasks, businesses create a more balanced and conducive work environment, leading to reduced stress, increased job satisfaction, and higher retention rates. TSI’s expertise in efficient task management, specialized expertise, scalable solutions, and effective communication contributes significantly to creating a positive work culture and retaining valuable talent.

Outsourcing must migrate to superior Customer Facing solutions The industry has been in a major migration mode to nearshore, and I expect even more in the next 2 years. Most companies’ needs are customer facing; so, the solutions they choose must be customer facing and customer-CENTRIC. How do we best improve customer experience? For the longest time, India and Asia were the low-cost options of choice for outsourcing. However, even prior to COVID, nearshore proved to be a superior route to go – for cost and quality. You have proximity, superior language skills and accents, a better understanding of the US style of business and communication, and more. India still produces the best higher-end technical talent; but most company needs are customer facing. During and post COVID, the need for Best in Class CX is magnified. This is where your chosen partner should focus. Improve conversion rate by 45% Any worthwhile Customer Experience Center must be transparent with no compromise in quality, from the 1st seat to the 1,000th seat, which leads to client confidence and great customer experience. Some customers may lose confidence with an agent who speaks with an accent. Additionally, The US demographic is shifting. Over 55MM Hispanics live in the US, and industry data indicates that native accent recognition and an agent’s ability to seamlessly shift to native tongue creates instant consumer comfort and leads to 45% better conversion. Challenge your prospective partner to deliver proof of multilingual skills with no discernible accent. Your Call Center can’t rest during a pandemic Now with COVID, the industry is changing with unique contingencies beyond access to labor and technology redundancies. The winners will have to include coverage for unknowns. In fact, in the last 5-6 months, leading outsourcing consultancies are repeatedly finding it difficult to find partners with adequate contingency plans. Your nearshore partner must have longstanding local relationships to ensure continuity and maintain broad access to highly-educated, bilingual talent. Equally as important, each agent on your team must be equipped and immediately capable to work from home as a contingency. The pandemic is a painful reminder of the importance of using Best in Class partners. Commerce has slowed for many, but it certainly hasn’t stopped. The need for great Customer Experience, if anything, is elevated. In many ways, this time has merely expedited a megatrend started long before the virus disrupted our world…For many thoughtful leaders in the US, it has been a reminder of the need to find a quality nearshore solution to bring the comfort of proximity and the value of cultural fit and superior talent. The best brands trust their customer-experience to TSI Well before the outbreak of COVID, TSI had built contingencies and redundancies into its planning process, utilizing its nearshore and US-based network. Additionally, we have long maintained regular Work from Home (WFH) programs for all teammates. This focus on a superior and extremely flexible backend allows our work to speak for itself…(Click Here: for Case Studies.) And In multiple languages. (Click here: for voice samples)