Our Process

Partner with the fastest-growing nearshore outsourcing provider.

How We Work

Strategic Alignment

TSI’s discovery process confirms mutual fit, clarifies relevant KPI’s, and ensures success. We won’t engage a client without it.

Partners In

Success

TSI is an extension of your team. Our Collaborative Onboarding, Certified Agent™, and Train the Trainer programs to ensure optimal Cx down to your brand voice.

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Execution.

Guaranteed!

One solution does not fit all. Your dedicated team scales agents and programs to your needs so we can promise Execution. Guaranteed!

Grow Sales

Cut Costs

Need we say more? You don’t need a partner with a fancy mission statement. You want EXECUTION and RESULTS.

FeedBack &

Reporting

Scorecards, actionable reporting, and real-time access with secure URL... The TSI Business Intelligence Team allows us to deliver beyond your KPIs with a collaborative focus on Continuous Improvement and Scaling your Team.

Continuous

Improvement

Learning Management Systems, Advanced Training, Continuous Education, and Compliance. The TSI Training & Development Team ensures stand-out agents on Day 1 and throughout your campaign.